Mach5 Mailer Technical Support

Just Getting Started? We have two tutorials to get you going.

Our QuickStart guide gives you 15 easy steps to get you sending your first mailing, completely and thoroughly described in four printable pages.

Our Online Walkthrough can give you an overview of how to use Mailer's many features, with ideas on further exploration.

Browse or Search the Mailer Knowledge Base.

Read the Frequently Asked Questions compiled by our support staff.

Review Troubleshooting tips if you are having difficulties with setup or sending.

If you would like to learn more about how to use Mailer, please revew our Mailer Help Documents and Online Manual.

Do you need help with PopMonger?

If so, follow to our PopMonger overview.

Contacting Customer Support

We offer community-based forum support for Mach5 Mailer. We do not offer direct call-in phone support. In some circumstances we may wish to have a phone consultation with you to assist you with a problem, and may ask to work out an appointment with you during a time that is convenient for you and also for our support staff.

When you need help, please post as many details as you can! People can only help if they understand your problem and your situation. So please help us all out by giving us complete information. Of course be sure not to post confidential information about your own email contacts.

Please send in all relevant information to us, which may include:

Software version
Operating system
Database software version
Method of connecting to database (SMTP server built-in, internal or external?)
Sample of Log information from Mailer (put XXXXes over actual email addresses)

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