Mach5 Mailer Troubleshooting
Exchange Server Will Not Send Mach5 Mailer E-mail to External Addresses
Exchange Server 5.0 And Later
Exchange Server 4.0 And Earlier
The connection to your database query is improperly formatted. If you are connecting through Access or ODBC, you must be very careful about building your ODBC connection.
When using an Access database connection, Mach5 now uses ADO, which is a more widely adopted standard for database access formatting. To set up Mailer to connect to an Access query, follow these simple steps:
We are working on automating these connections to make them easier.
If you are having problems sending e-mail, it is most likely because of your ISP, not because of Mach5 Mailer.
To prevent spam, most ISPs do not allow you to use their SMTP server if:
We strongly recommend using a service provider or web host that supports sending appropriate large emailings. Almost ALL web hosting accounts that you can purchase also provide an SMTP server for you to use. We recommend and use DewaHost Hosting, which is one of our business partners. Aside from giving you an SMTP server to use, even on your own dedicated IP address, they also provide fairly low cost web hosting with great service and features.
Problems on non-English versions of Windows arise most frequently because the proper Microsoft components are not installed. These components must be installed to match the language of your Windows installation.
These problems occur when a special library, called the MDAC library, is not installed on your system. This library is present on up-to-date Windows installations and is included in most Microsoft software, including Microsoft Office. We don't bundle it with Mailer because it is rather large and usually already there anyway.
Please uninstall Mailer (or cancel the installation), install MDAC first, and then reinstall Mailer.
To get the MDAC libraries (Microsoft Data Access Components)
One possible cause of this problem is running Eudora after installing Mailer. Normally, Eudora replaces Mapi32.dll with its own version of this. You can turn this off in Eudora:
Assuming that no other MAPI based client applications are running, Eudora should immediately uninstall its own MAPI32.dll files. You then must restore MAPI32.DLL from your Office or Outlook CD, as described below.
Other programs known to install their own versions of the Mapi32.dll file include CorelDRAW 7 and Microsoft Outlook Express, when you choose the option to make Outlook Express your Simple MAPI client. Restoring the original Mapi32.dll from your Office or Outlook disk should solve this problem.
To restore Mapi32.dll from your Office or Outlook CD,
You should now be able to start Mailer without getting the error message.
If you don’t use any of the applications discussed above but have encountered this error message, it may be that you have duplicate copies of Mapi32.dll:
If you are having trouble sending e-mail with Mach5 Mailer, you should follow the procedures in this document -- they will help us solve the problem. You should only follow the instructions in this document if you are having e-mail problems, and are receiving errors like "E-mail messages could not be sent to one or more of the following addresses...". The information on this page is not applicable if you are having database problems.
Note: the large majority of e-mail sending problems can be resolved by using a good SMTP server
When you contact us, please tell us your operating system version, installed operating system language, database type, and SMTP server type (local vs. external, if external then whatever you know about its configuration).
When you send a mailing, Mailer generates a send log. If you right click in the log window you can save that send log to a file. Please send us that file too. If you are having issues with the local server, it has a separate log. Please send us that log file if you can. Again, right-clicking on the log allows you to save it to a file.